Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Members who ship their orders within Singapore should expect to receive their orders within two (2) to four (4) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.
Note: We cannot give refunds once payment is verified.
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to ecembroid.com system for your order. It’s fast, easy & secure.
At the moment, we only accept Credit/Debit cards and Paypal payments.
No credit card information is stored on our end to ensure privacy and confidentiality.
recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
Yes. All items will be packed and shipped together to ensure that you receive them all at one go.
If you need to swap an item
Returns and Exchanges
Items can be returned in 30 days in perfect condition.
If you have received the wrong items, you can contact us to schedule an exchange for the right item.
If you have received the items damaged, you can contact us and our staff will assist you with the exchange.
You can contact us at +65 8817 8722 or email us at [email protected].